Fake Invoice Callback Scam (PayPal / Geek Squad)
Scammers send fake invoices (via email or via the real PayPal platform) claiming a large subscription charge ($300-$500) for Geek Squad, Norton, or a 'Mac Store'. A callback number in the invoice connects to a fake agent who attempts remote access or card data theft.
Reports
Part of $924M tech support losses (FTC 2024)
First documented
2021
Last active
2026-03
⚠ This page documents a reported scam pattern for educational purposes. It is not a factual determination about any specific caller or number. Sources are cited for all statistics and claims. ZeroScam is not affiliated with the FTC, FBI, or FCC.
What the scam says
You receive an email: 'Your Geek Squad annual subscription of $399.99 has been renewed. If you did not authorize this, call (888) XXX-XXXX immediately.' Or a real PayPal invoice sent from a scammer's PayPal account: 'Don't recognize this seller? Call (888) 632-2903.' Calling connects to a fake agent who offers a 'refund' — and requests remote access to your computer to process it.
5 red flags
Geek Squad / Best Buy does not send renewal confirmations from external email domains
The FTC named Geek Squad the most impersonated tech brand in 2024 fraud reports
Legitimate companies never need remote access to process a refund
PayPal variant uses real PayPal platform — email appears genuine but callback number is a scammer
Callback agent requests TeamViewer, AnyDesk, or similar remote access tool
What to do
Do not call any number in an unexpected invoice email
Verify by logging in directly to bestbuy.com or paypal.com — check your real purchase history
Never grant remote access to anyone who called you
Report to FTC at reportfraud.ftc.gov
Forward Geek Squad fakes to [email protected]; PayPal fakes to [email protected]
Report this scam
Source
FTC Consumer Advice — Geek Squad renewal scam alert May 2025; PayPal official security page — invoice callback scam documented
https://consumer.ftc.gov/consumer-alerts/2022/10/how-recognize-fake-geek-squad-renewal-scam ↗Reported numbers using this pattern
Specific scam messages in this pattern
Geek Squad "Auto-Renewal $399" Email Scam — Remote Access Warning 2026
GEEK SQUAD — Auto-Renewal Notice. Your Geek Squad Total Protection Pla…
Best Buy Geek Squad "$449 Renewal" Text Scam — Phone Phishing 2026
Best Buy: Your Geek Squad subscription auto-renewed for $449.99 on 03/…
Geek Squad "Virus Detected" Call Scam — Fake Tech Support Warning
This is Geek Squad tech support. We've detected a serious virus on you…
People also search for
Frequently asked questions
What is the Fake Invoice Callback Scam (PayPal / Geek Squad)?▼
Scammers send fake invoices (via email or via the real PayPal platform) claiming a large subscription charge ($300-$500) for Geek Squad, Norton, or a 'Mac Store'. A callback number in the invoice connects to a fake agent who attempts remote access or card data theft.
How do I recognize a Fake Invoice Callback Scam (PayPal / Geek Squad)?▼
Red flags: Geek Squad / Best Buy does not send renewal confirmations from external email domains; The FTC named Geek Squad the most impersonated tech brand in 2024 fraud reports; Legitimate companies never need remote access to process a refund.
What should I do if I receive a Fake Invoice Callback Scam (PayPal / Geek Squad)?▼
Do not call any number in an unexpected invoice email Verify by logging in directly to bestbuy.com or paypal.com — check your real purchase history Never grant remote access to anyone who called you
How common is the Fake Invoice Callback Scam (PayPal / Geek Squad)?▼
Part of $924M tech support losses (FTC 2024). First documented: 2021. Source: FTC Consumer Advice — Geek Squad renewal scam alert May 2025; PayPal official security page — invoice callback scam documented.
Received a call or text from this number?
Check any message instantly — free, no signup required.
Check your message →Source: FTC Consumer Advice — Geek Squad renewal scam alert May 2025; PayPal official security page — invoice callback scam documented
First documented: 2021 · Last active: 2026-03
← Scam message database