Fake Tech Support Invoice Email Scam
Fake invoice emails from Geek Squad, Norton, McAfee, and Apple are among the most common phishing scams. FBI IC3 2024 documents $1.46B in tech support fraud losses. FTC secured $25.5M in refunds for victims in March 2025. The callback number in the email always connects to a scammer requesting remote access.
Reports
$1.46B tech support fraud losses (FBI IC3 2024); FTC recovered $25.5M for victims March 2025
First documented
2019
Last active
2026-03
⚠ This page documents a reported scam email pattern for educational purposes. Sources are cited for all statistics and claims. ZeroScam is not affiliated with the IRS, FTC, FBI, or any government agency.
What this scam email says
Email claims your subscription to a well-known tech service (Geek Squad, Norton, McAfee) has auto-renewed for $200-$500. Includes a fake invoice number and callback number to 'cancel or dispute.' Calling connects to a fake agent who offers a refund but requires remote access to your computer via AnyDesk or TeamViewer to 'process' it.
What this scam email looks like
From: [email protected] Subject: Your subscription has been renewed — $399.99 Thank you for your continued membership. Your annual tech support protection plan has been automatically renewed. Invoice #TS-2026-88271 Date: March 14, 2026 Amount: $399.99 Card ending in: XXXX To cancel this charge, call our billing team immediately: 1-888-XXX-XXXX (24/7 support) Tech Support Billing Department techsupport-billing-center.com
Reconstructed example for educational purposes. Not a verbatim reproduction.
Known scam email subject lines in this pattern
- •Your subscription has been renewed — $399.99
- •Invoice: annual protection plan renewal
- •Your antivirus subscription has expired
- •Your device is no longer protected — renew now
- •Annual tech support plan auto-renewal notice
- •Action required: your protection subscription lapsed
4 red flags
FTC: Geek Squad is the most impersonated tech brand in 2024
Legitimate tech companies never need remote access to issue a refund
Official emails come from @bestbuy.com, @norton.com, @mcafee.com — not Gmail or Yahoo
The invoice amount ($300-$500) is calibrated to be alarming but not obviously fake
What to do
Do not call the number in the email
Verify directly at the company's official website — log in yourself
Never grant remote access to anyone who contacted you
Report to FTC at reportfraud.ftc.gov
Report this email scam
Source
FTC consumer alert May 2025 — Geek Squad; FBI IC3 2024 — $1.46B tech support losses; FTC $25.5M refund to victims March 2025
https://consumer.ftc.gov/consumer-alerts/2022/10/how-recognize-fake-geek-squad-renewal-scam ↗Fake sender domains used in this scam
Scammers impersonate legitimate brands using these fraudulent domains. If you received an email from one of these, it is a scam.
Documented email subjects in this pattern
Related scam email patterns
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Frequently asked questions
What is the Fake Tech Support Invoice Email Scam?▼
Fake invoice emails from Geek Squad, Norton, McAfee, and Apple are among the most common phishing scams. FBI IC3 2024 documents $1.46B in tech support fraud losses. FTC secured $25.5M in refunds for victims in March 2025. The callback number in the email always connects to a scammer requesting remote access.
How do I recognize a Fake Tech Support Invoice Email Scam?▼
Red flags: FTC: Geek Squad is the most impersonated tech brand in 2024; Legitimate tech companies never need remote access to issue a refund; Official emails come from @bestbuy.com, @norton.com, @mcafee.com — not Gmail or Yahoo.
What should I do if I receive a Fake Tech Support Invoice Email Scam?▼
Do not call the number in the email Verify directly at the company's official website — log in yourself Never grant remote access to anyone who contacted you
How common is the Fake Tech Support Invoice Email Scam?▼
$1.46B tech support fraud losses (FBI IC3 2024); FTC recovered $25.5M for victims March 2025. First documented: 2019. Source: FTC consumer alert May 2025 — Geek Squad; FBI IC3 2024 — $1.46B tech support losses; FTC $25.5M refund to victims March 2025.
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Check your email →Source: FTC consumer alert May 2025 — Geek Squad; FBI IC3 2024 — $1.46B tech support losses; FTC $25.5M refund to victims March 2025
First documented: 2019 · Last active: 2026-03
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